Live streaming FAQ's

Q: I have paid for my LIVE STREAM but I have not received my confirmation email with my referral link to the live stream player and my password.

A: Please check your junk mail. Sometimes the confirmation email may end up there. You can also perform an email search by typing ‘MEMOTV’ into the search engine of your email provider. 
If not, please email and we will resend it.

Q: What is the best way to watch a LIVE STREAMED or STREAMED ON-DEMAND EVENT? Can I watch it on my TV?

A: You can watch a LIVE STREAM or STREAMED ON-DEMAND EVENT on any device.

The best way to watch a LIVE STREAM or STREAMED ON-DEMAND EVENT is via computer and, if possible, connecting it to a TV. Apple TV or ChromeCast are great options for connecting your computer to your TV.

Q: Is it possible to buy a LIVE STREAM ticket for a friend?

A: Yes. Buy your ticket first then buy a ticket for your friend.

Your browser will remember you from the first ticket you purchased, so it’s best to buy tickets for you friends by using ‘private browsing’*
Open in the ‘private browser’.

Chrome – Open New Incognito Window

Safari – Open Private Window

Firefox – Open Private Window

You should now see the option to click through to buy another ticket.

If you can’t or don’t want to use private browsing, you will have to refresh and clear your regular browser/cookie history in between each purchase, as your browser will remember that you have already paid once.

*Not sure what ‘private browsing’ is? Check it out here:

Q: It is close to showtime and I have not received my email with the link and password.

A: Hold fast. It can take a few moments for the email to come through – especially if you have purchased it at the last minute before the show – due to the high amount of website traffic. You will get two emails. One from PayPal which is your receipt of payment and one from Live1, with your link and password. Also check your junk mail, it could be there. If not email us and we will send it again.

Q: Why is the LIVE STREAMING or ON-DEMAND STREAMING of concerts sometimes interrupted?

A: There can be many reasons why the concert LIVE STREAM or ON-DEMAND STREAM is interrupted. In most cases, the internet connection is not sufficient at the time of the interruption. To avoid such problems, please make sure that no parallel processes are running on your network. If you are using Wi-Fi, try a connection via a network cable instead.

Incidentally, LIVE broadcasts are transmitted using a different technical procedure than archived concerts/content. The LIVE concerts are delivered via a so-called content delivery network. One of the advantages of this system is that scalability improves when a large number of viewers from one country or region open a LIVE broadcast simultaneously.

If you experience repeated problems with the LIVE or ON-DEMAND broadcasts, please contact us by email at

Q: I am having trouble logging on to view the LIVE STREAM. Spinning wheel, etc.

A: There are several actions you should take before contacting Live1:

i. Check that you have an internet connection strong enough to allow streaming prior to the event commencement*.
ii. Make sure your browser is up to date.
iii. Try refreshing your browser and clearing your browser history and cookies.

If the player keeps pausing or buffering then it generally means that you do not have enough bandwidth to view the stream.

*You can run a speed/strength test for your internet/Wi-Fi by following the instructions given by your internet service provider OR by going to

Q: What are the internet requirements for a LIVE STREAM?

A: Your broadband internet connection should not be less than 10.000 kbit/s (recommended: 15.000 kbit/s or higher yield). Here is a good way to check: